Help from NMAUTOMATIC SOFTWARE

Need a hand?

For technical help, purchase questions, refund requests, or privacy questions, email support@nmautomatic.com.

Refund requests

An entirely unused five-extraction pack is eligible for a full refund requested within 14 days of purchase. See our refund policy.

Paid, but no credits?

Do not pay again. Return to Credits & pricing in the browser you used for checkout and check your balance. If it is still missing, email the purchase date and the receipt or reference from Stripe. Remove unrelated personal information before sending a screenshot.

Keep your recovery code private

Never email your recovery code, password, full card number, or security code. Anyone with your recovery code can spend your credits. Restore your pass only on this website. Email alone cannot restore it if both the code and browser cookie are lost.

Document processing failed?

Tell us the file type, approximate time, and the error message. You do not need to send the original course document. In paid mode a failed extraction releases its credit; an interrupted request may hold it for up to 90 seconds.

Check the dates before importing

AI extraction can miss or misread dates. Review results against your original document and download the calendar before closing the page. Calendar reminders are delivered by your calendar app after import.

Privacy requests

Use the same support address for questions about personal information or requests to access or delete it. We may need to verify a request and retain records required by law. See how the service handles your data.