Purchase support

Refund policy

You can request a full refund for an entirely unused five-extraction pack within 14 days of purchase.

How to request a refund

Email support@nmautomatic.com with your purchase date and Stripe receipt or payment reference. Never send your recovery code, full card number, password, or security code.

Used credits and service problems

For a partly used pack, duplicate payment, missing credits, or a service failure, contact support so we can review the purchase and what happened. Any rights you have under applicable consumer law remain unaffected.

After a refund

Approved refunds go back to the original payment method through Stripe. Remaining credits from the refunded pack are removed. Your bank determines when the refund appears.

No subscription to cancel

Each pack is a one-time purchase with no automatic renewal. Editing and exporting your results do not consume additional credits.